Frequently Asked Questions
Find answers to common questions about our home essentials
What materials are used in NOO products?
We prioritize sustainable, high-quality materials including organic cotton, FSC-certified wood, and recycled ceramics to ensure longevity and style.
Do you offer international shipping?
Yes, we currently ship to over 20 countries. Shipping costs and delivery times vary depending on the destination.
How do I care for my home textiles?
Most of our textiles are machine washable on a gentle cycle. We recommend using eco-friendly detergents and air drying to preserve fiber integrity.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. Please contact our support team immediately for assistance.
Are your products covered by a warranty?
All NOO furniture items come with a 2-year limited warranty covering manufacturing defects and structural integrity.
Do you provide assembly services for furniture?
We provide detailed digital and physical manuals for all items. Professional assembly can be added to your order at checkout in select metropolitan areas.